Jungle Servers
Staff Guidelines - Printable Version

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Staff Guidelines - Ikareru - 06-04-2019

ZERO TOLERANCE STAFF ABUSE POLICY, IF ABUSING WITH PLAYERS ONLINE YOU WILL BE GIVEN A STAFF WARN, THIS INCLUDES:
- PHYSGUNNING OBJECTS & PLAYERS
- USING ADMIN COMMANDS FOR NO REASON AND WITHOUT PURPOSE
- USING ANY POWERS GRANTED BY YOUR RANK TO ABUSE OR MESS AROUND
- USING ADMIN COMMANDS OFF DUTY
- NO RP WHEN ON DUTY


ADDITIONAL STAFF ABUSE INFORMATION:
- Breaking MULTIPLE staff guideline rules within a short amount of time may lead to a possible Demotion/Probation
- You MUST go on duty when told to by higher ups NO questions asked. (Ignoring/refusing will lead to DEMOTION)
- ALWAYS REMEMBER TO !ungod AND !invisible WHEN GOING TO RP
- STAFF CAN HAVE 3 WARNS, ON THE THIRD WARN YOU WILL BE DEMOTED
- IF YOU'RE A TRAINEE PUNISHMENTS WILL BE SEVERE, ANY ABUSIVE ACTION CAUGHT WILL RESULT IN AN INSTANT DEMOTION
- AAW's can be removed over time as long as you keep up consistently good attitude and behaviour
- DO NOT ask for them to be removed unless it's a genuine, written appeal
- Commands off duty will be an instant AAW
- Mass [Any Command] of 3 or more at once is an AAW, even if an accident


Admin Abuse Warnings:
Admin abuse warns are abbreviated to AAW.
AAW's are given to you if you are seen abusing your admin powers. (Eg. Raiding someone whilst cloaked)
You may appeal your AAW if you think it was given to you unjustly

AAW 1 - Verbal Warn (Not given through the command unless the Super Admin or above deems your act bad enough to skip a verbal warning)
AAW 2 - Warn
AAW 3 - Probation
AAW 4 - Demotion

AAW Warning tiers may be skipped depending on the severity of the abuse!
You must NOT cause any issues or arguments when given an AAW ** ONLY Admin's and above may give AAW's
If caught using admin commands off-duty such as noclip, God or cloak you will receive an AAW. Accidents MAY be punished. 


Staff respect and showing professionalism
If you are given staff, an amount of respect and professionalism is expected from you, insulting other players publicly, starting arguments and causing other drama/chaos within the server or staff due to your actions is against the guidelines and any infractions against this guidelines may result in an immediate probation, or demotion depending on the severity.

Staff Priorities/Report Taking:
The higher the role of the staff member, the less sits they are required to take as their other responsibilities go up, for example one of the current Head Admin's (Ikareru) currently manages all staff members, forum staff applications, staff abuse appeals/reports, player/staff ban appeals/reports, as well as deciding who should be promoted/demoted and is overall responsible for what staff do in the game.

Due to the large amount of other tasks that must be taken care off, it is not required for that Head Admin to takes sits if staff members of lower ranks are online and the flow of reports isn't too much to handle for those ranks or that Head Admin hasn't been specifically requested in the report. Staff members lower in rank than another staff member must take a report when they are told to without argument, and the lower your rank the more reports you're expected to take.


Where do I go if I feel like I'm being mistreated? Or want to talk about my current situation/feelings as a staff member?
If you feel as if you're being mistreated, or need to talk about anything staff related, then please contact Ikareru, he is the staff manager and handles all staff related complaints. Do not contact Monkey, or anyone else, just Ikareru and do it privately either in a 1 on 1 call, or in Discord DM's.

Furthermore, if you talk about your issues publicly in game or in Discord for example without coming to see Ikareru first, you may be muted, or demoted depending on the severity of your actions. We have no interest in exposing our internal problems to the playerbase, after all they are our most important part of the server and do not want to disrupt them, or cause chaos. In general staff drama should be kept to DM's/PM's and should not be taken to any public channel, if you do so you will be muted, and possibly demoted. 


How do I earn a promotion? When will I get it?
Promotions/demotions are done every Friday, each week during the staff meetings, promotions may be done earlier due to exemplary behaviour and assistance with server related tasks. your promotion is made up of a variety of factors, including but not limited to:

- How active you are
- Sits completed each week
- Overall attitude towards other staff members and players (This includes toxicity)
- How you handle personal complaints towards the server and its staff team
- Other actions such as helping management/developers, suggestions and other miscellaneous tasks.
- Staff discretion

Additionally, the trainee period is by default two weeks, after these two weeks the senior staff team will decide if you've earned/done enough to be promoted, if you are not promoted you will have to wait another week before the decision is made, if you are promoted then congratulations on your new role. As you rise through the ranks you will slowly be given access to more powerful commands, and given greater ability to assist the server and be trusted with greater tasks, in addition to this you will be given more responsibilities, such as managing staff, having a hand in certain administrative forum elements and even decisions based around the server.


Admin Role Responsibilities
As an admin there are a few responsibilities that you are expected to take on, in addition to a lowered sit requirement. As it stands, admin's have a sit requirement of 50 to hit per week (this must be hit on a per weekly basis or you're up for demotion unless providing a valid reason) and must also take on other duties. These duties include investigating admin abuse and bringing information/evidence to the head admin or above, watching over staff members in-game, as well as on the server Discord to see if they're behaving well or engaging in misconduct, you may also bring advice to a higher rank if you believe they need additional training, or just general guidance.

You must also be reviewing ban appeals and accepting them or denying them based on evidence provided, if you're unsure of your decision please contact a higher ranking staff member, please note that decisions regarding staff cannot be decided by yourself and you must contact a higher ranking member first before a final decision is made. You may also manage warn appeals, but just as with bans you need evidence to have warns removed/applied, and if unsure contact a higher rank about the decision.

On the topic of AAW's, Admin's may give them out for blatant and clear misconduct of staff power, but for anything else it must be brought up with the Head Admin or above, please note that admin abuse information may not be posted publicly and must be kept between the relevant staff, breaching this rule is a serious infraction and will be dealt with harshly. The same goes if you give an AAW that is not valid or has not been discussed first.

Admin activity will be monitored, and a lack of activity in areas that need it will be noticed and dealt with.


Resignation Penalties & Demotion Penalties
When you resign or are demoted (depending on the circumstances) there is an order that is followed to decide what penalty you receive when you come back. Demotion penalties are decided by management, resignations however are different, the resignation penalty order is as follows

1st Return - 1 rank down from what you previously were, this usually lasts for a week and then you're given your old rank back (if no issues arise)
2nd Return -  Depending on the circumstances you may be allowed to return again with either 1 rank down or 2, but most of the time you'll have to apply for staff again and will return with a rank or 2 down.
3rd Return - Apply for staff through the application section and will return as a trainee


TL;DR:
- The higher the staff rank, the less sits you need to take if you have been given more responsibilities elsewhere
- If told to take a report by a higher ranking staff member you must take it
- As you climb staff ranks through hard work, you will be given more responsibilities
- Lower ranks are expected to take more reports than higher staff members
- Go to Ikareru for anything staff related, such as complaints about the server/staff team, or if you feel like you're being mistreated
- If you deserve a promotion, you will get it
- Always cloak when noclipping around
- You must complete 100 sits per week to avoid demotion


Staff Rules:
- No warnings, kicks or bans are to be given unless a sit discussing the matter is completed, unless it is an emergency and needs dealing with as fast as possible.
- One warn per sit, multiple offenses need to be combined into a single warn.
- Do NOT take sits off duty unless Admin or above.
- You can ONLY take a sit off duty if it's one of the following: MRDM, MRDA, Shock Abuse, Stun Stick Abuse, Mic Spam.
- Do NOT randomly pick people up with your phys-gun.
- You must ALWAYS toggle your invisibility during sits.
- You cannot go AFK as Staff On Duty for longer that 10 minutes.
- If you see another Staff member abusing you MUST report it, evidence is important here as it lets us prove it.
- Do NOT attempt events unless you have got permission from either the Owner/Co-Owner/Head Admin.
- You MUST claim the case before bringing / going to the user.
- If you are afraid of being biased in a sit you may ask another staff member to take the sit.
- Only Owners, Head Admin's and Admin's may take sits off duty.
- You MUST take sits in the sit area/sit box, this doesn't apply to Admin and above.
- You may NOT take a sit which involve yourself, you will have to ask another staff member to bring you to a sit.
- You MUST not argue in OOC or admin chat, if you wish to argue take it to steam/PM's.
- You CANNOT god check other Staff members, Only Super Admins and above can do this.
- Do NOT warn/kick other staff members for fun/joke, this will fall under staff abuse and result in an AAW
- Do not ban for hacking unless you're 100% sure, if unsure please ask for a Super Admin or above, and if possible provide evidence.
- Do NOT report other staff on the forums PM a Super Admin or above
- You cannot be admin on any other server than ours, if you have a good reason to do so please contact a HA or above.
- Admin and above may take their own sits.
- Superadmins are not affected by any staff gudelines, normal rules or otherwise. Their punishments are enforced at the highest level and are not for normal ranking staff or players to be involved in

Punishments (Variations on these are accepted depending on severity)
MRDM = 2 weeks
AMRDM = 2 weeks
MRDA = 2 weeks
AMRDA = 2 weeks
LTAP = 3 days
NITRP = 5 days
Ignoring Staff = Verbal Warning > Warn > Kick
Ignoring Staff (3 times) = 1 Day Ban
RDM Attempt = Verbal Warn > Continuous = Warn
RDM = Warn / Verbal Warn
RDM In Sit = Warn + Jail 180 seconds - LTAP if leave
Swearing In OOC = No Punishment
Full Caps In OOC = Verbal Warning > Warn
Prop Climb = Warn
Prop Spam = Warn/Kick
Prop Abuse = Warn/Kick
Mic Spam = Warn + Gag   Continuous = Warn + Kick
NLR = Warn + Jail Time (Max 120 Seconds)
FDA = Warn
SSA = Verbal Warn > Warn > Kick (only if continuous)
Lying to staff = Warn
Lying in a sit (Must be obvious) = Warn
DDOS Threats = Permaban + Community Permaban
Advertising Other Servers = Permaban + Community Permaban
Assisting Community Banned Players = Permaban + Community Permaban
Mass Staff Abuse = Permaban + Community Permaban
Being caught hacking as staff/long time player caught hacking = Permaban + Community Permaban
Chargeback = Permaban + Community Permaban
Sharing Staff Related Information (Bans, Insider Staff Info etc.) = Depending on severity can be from an AAW all the way up to a community ban, in these instances Head Admin and above discrection is given. This can be for sharing DM's, Logs, any staff knowledge.


Commands:
noclip in console (only used on duty) - Fly through the map, use the same command to disable.
taa in console (only used on duty) - Teleport to the admin area so you can do sits in the designated sit boxes.
!cloak - Enables cloak
!uncloak - Disables cloak
!goto (target) - Go to a player to you
!bring (target) - Bring a player to you/DO NOT PRESS SPACEBAR WHEN BRINGING OR YOU WILL BRING EVERYONE/USE THE MENU IF UNSURE
!bring "name" - Stops the above accidents from happening, again if unsure PLEASE USE THE MENU
!return (target) - Return a player to their original place/DO NOT PRESS SPACEBAR WHEN RETURNING OR YOU WILL RETURN EVERYONE
!warn (target) {reason} - Warn a player for breaking the rules, each warn is for 1 situation, e.g, a player breaks NLR and kills someone. That will be NLR, RDM
!kick (target) {reason} - Forcefully disconnect a player from the server
!ban (target) [time] {reason} - 1 = 1 minute, 1h = 1 hour, 1d = 1 day, 1w = 1 week | Maximum is 2w for Trainees.
!refund - If someone dies and loses a weapon this will allow you to give them a weapon from their previous life.
mlogs in console or /logs in chat - Opens the log menu
/// (message) - Staff Chat -- You must not use @ as it is for player's only.

Additional Staffing Notes:
When tracking reports that involve deaths of players, please use the death position feature in the logs to check where people died, this will make solving cases involving deaths in specific places a lot easier.